INTRODUCTION OF MOBILE BANKING TO RURAL AND COMMUNITY BANK CUSTOMERS

At the 32nd Annual General Meeting of Fiaseman Rural Bank Limited at Bogoso, the ARB APEX Bank Manager at the Agona Nkwanta branch, Mr Jonathan Nkrumah Eshun, spoke about the introduction of mobile banking in the Rural and Community Banks.

He mentioned that “every customer can now have their bank account linked to the phone wallet with the RCB and vice versa. This he said, is an improvement for respected customers of our banks”.

Further, he tasked the banks to sign all their customers on to this important service to enable them to enjoy the freedom of banking from the convenience of their phones.

He also pointed out that; ” MoMo services are relatively cheaper, the set up for a MoMo operator is less than one per cent of the capital outlay needed to establish brick and mortar bank branch. Also, the customer should be given, real convenience and comfort”.

He emphasized that “the bank must either accept or face a future of uncertainty and anxiety for our banks”

The branch manager further explained that ARB APEX Bank has carefully studied the trends that are arising in the banking industry and has therefore decided to put in place the right measures to ensure that all its member banks take full advantage to be able to deliver better value to their esteemed customers.

He made clear that the bank would soon launch their much-touted Agency Banking, which would help bring more freedom to the valued customers of the RCBs and create more jobs through the recruitment of Bank Agents.

In a moment of remembrance, he said, “since the outbreak of the COVID-19 pandemic in Ghana, the ways of indulging in a business has been impacted. Mr Eshun said it was, therefore, imperative that, as banks, they put appropriate structures to ensure the sustainability of their operations in these challenging and unpredictable times, adding that, there would be the need to re-train staff in the new way of life.

He showed appreciation to their customers across the country, for their loyalty in these challenging times.  Where the Ghana Statistical Service has estimated that about 770,000 workers, representing 25.7 per cent of the Ghanaian workforce had their wages reduced since the country embarked on a partial lockdown in April 2020 to fight the deadly virus.

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